Quick answers about orders, delivery, returns and our products.
What payment methods do you accept?
The payment methods we accept are shown at checkout. Any applicable sales tax is shown at checkout before you pay.
Can I change or cancel my order after placing it?
Contact us as soon as possible at contact@nabilon.com or +1 (229) 466-0904. If your order has not shipped yet, we can usually make changes or cancel it. Once it has shipped, our Refund and Returns Policy applies instead.
How long does shipping take?
Orders are processed within 1 business day. Orders placed before 11:00 PM CT enter processing the same business day. Every product ships by freight and usually arrives within 3–7 business days after it leaves us. See our Shipping Policy for details.
Is shipping really free?
Yes. Shipping is free to all 50 U.S. states, with no minimum order. The total at checkout is final, with no handling or delivery fees added afterward.
Do you ship internationally?
No. We currently ship within the United States only.
Do you ship to California?
Most products, yes. A few engine-powered products are not CARB certified and cannot be delivered to California. When that applies, the product page says so.
My order arrived damaged. What should I do?
Write any visible damage on the carrier's delivery paperwork before you sign, and contact us right away with your order number and photos. We will send a replacement or issue a full refund. You do not need to send the damaged item back.
What is your return policy?
You can return items within 90 days of delivery, whether defective or not, with no restocking fee. We send a prepaid return label or arrange the return shipping. See our Refund and Returns Policy.
Are your products covered by a warranty?
Warranty terms are set by each manufacturer and vary by brand and model. We help you file any claim. See Warranty and Replacement.
Are the products you sell genuine?
Yes. We sell new products that we buy sealed from U.S. distributors. See Product Authenticity and Sourcing.
Do large items like pergolas or swing sets need assembly?
Most pergolas, gazebos and play sets are delivered in pieces and need to be assembled by you, using the hardware and instructions that come in the box. Product pages note the assembly requirements. Generators, mowers and similar equipment may need some setup before first use. Nabilon does not offer assembly or installation services.
Can you help me choose the right product?
Of course. Email contact@nabilon.com or call +1 (229) 466-0904 and tell us what you are looking for, and we will point you to the right option.
Still have a question? Write to contact@nabilon.com.